Hi Arsen,
Firstly let me apologize for the inconvenience you've experienced, we do our best to provide as great a service as possible to all of our users.
Can you please reach out to us again at support@bitcoin.com and ask to speak to me "Ciaran", I will get this resolved for you as quickly as possible. It's best to speak via a support ticket so I can get all the relevant details and get your case escalated to the highest priority.
Thank you for your understanding and looking forward to speaking with you.
All the best,
Ciaran