Ratman
Posts: 2
Joined: Sun May 31, 2020 8:08 pm

Hit JACKPOT at bitcoin.games it DIDN'T PAY OUT!

Mon Jun 01, 2020 7:14 am

I hit a jackpot on the exclusive slot machine at bitcoin.games casino and the game didn't pay out anywhere near the amount it should have. I've been e-mailing back and forth with support but it seems like they don't understand the problem.

In the screenshot below you can see that I hit the jackpot on line #1. The fact i hit it is verified by the progressive jackpot meter which just reset to 5,000 credits (where it starts).

I'm not even sure what the progressive jackpot was when I hit it...

Can anyone here tell me who I need to contact to actually get paid for this? I'm getting frustrated with support... they don't seem to understand what the problem is.

Screenshot: https://freeimage.host/i/JNvYFf

User avatar
nandibear
Global Moderator
Global Moderator
Posts: 2612
Joined: Sat Jan 30, 2016 7:04 am

Donate BTC of your choice to 1DYss8ztWEgcM93SJtnpfYVt6fp7cwmjBk

Contact: Website Twitter Telegram

Re: Hit JACKPOT at bitcoin.games it DIDN'T PAY OUT!

Tue Jun 02, 2020 1:19 am

I hit a jackpot on the exclusive slot machine at bitcoin.games casino and the game didn't pay out anywhere near the amount it should have. I've been e-mailing back and forth with support but it seems like they don't understand the problem.

In the screenshot below you can see that I hit the jackpot on line #1. The fact i hit it is verified by the progressive jackpot meter which just reset to 5,000 credits (where it starts).

I'm not even sure what the progressive jackpot was when I hit it...

Can anyone here tell me who I need to contact to actually get paid for this? I'm getting frustrated with support... they don't seem to understand what the problem is.

Screenshot: https://freeimage.host/i/JNvYFf
Hi, has this issue been resolved?

You state that, "'I've been e-mailing back and forth with support but it seems like they don't understand the problem."

Can you please go into more detail?

There's also a Telegram group for Bitcoin.com Games if you'd like to bring this issue up there:

https://web.telegram.org/#/im?p=@bitcoincomgames
Image

Ratman
Posts: 2
Joined: Sun May 31, 2020 8:08 pm

Re: Hit JACKPOT at bitcoin.games it DIDN'T PAY OUT!

Tue Jun 02, 2020 5:00 am

I just received a new e-mail from support and I think they understand the issue now. I have been told that its being sent to higher ups and I should get a response back in a day or two.

I's been over a week since this took place. I just hope I can get my BTC soon... I finally hit a Jackpot and I have to fight to get paid.

PS. The jackpot used to be twice as big and sometime in the last year or so it was cut in half.... LAME.

OneChain
Silver Bitcoiner
Silver Bitcoiner
Posts: 1086
Joined: Sat Aug 19, 2017 10:11 am
Contact: Telegram

Re: Hit JACKPOT at bitcoin.games it DIDN'T PAY OUT!

Mon Aug 24, 2020 8:11 pm

Damn this sucks, did you resolve it?
Whichever chain wins,the world wins Image

Return to “Technical Support”

Who is online

Users browsing this forum: No registered users and 19 guests