danhorton
Posts: 4
Joined: Sat Dec 09, 2017 2:39 am

Could not import: Wallet recovery phrase is invalid

Sat Dec 09, 2017 2:45 am

I am unable to access my wallet and my bitcoins at all.

I created my wallet on my mac several months ago and saved the seed words. I did a test import at the time onto my phone and it worked. I have since deleted both the mac and the phone, assuming the seed words would work on any new phone or computer. It appears that they do not.

Are my bitcoins lost?

torusJKL
Nickel Bitcoiner
Nickel Bitcoiner
Posts: 88
Joined: Thu Nov 05, 2015 7:43 pm

Re: Could not import: Wallet recovery phrase is invalid

Sat Dec 09, 2017 2:51 am

Why did the seed not work anymore?
Did you get an error?

What wallet did you use in the past?

danhorton
Posts: 4
Joined: Sat Dec 09, 2017 2:39 am

Re: Could not import: Wallet recovery phrase is invalid

Sat Dec 09, 2017 2:58 am

As per the title of my post, the error is: Could not import: Wallet recovery phrase is invalid

The wallet I used originally was from Bitcoin.com and so is the wallet I am using now.

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nandibear
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Re: Could not import: Wallet recovery phrase is invalid

Sat Dec 09, 2017 3:32 am

As per the title of my post, the error is: Could not import: Wallet recovery phrase is invalid

The wallet I used originally was from Bitcoin.com and so is the wallet I am using now.
Please send us an email at wallet@bitcoin.com

Thank you.
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animos
Posts: 1
Joined: Mon Dec 07, 2020 11:24 am

Re: Could not import: Wallet recovery phrase is invalid

Mon Dec 07, 2020 11:27 am

same issue( can't import my wallet

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Ciaran
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Re: Could not import: Wallet recovery phrase is invalid

Mon Dec 07, 2020 11:53 am

same issue( can't import my wallet
Hi Animos,

We're sorry to hear you're having some trouble, we would be happy to look into this for you and get it resolved.

Please contact our wallets support team at wallet@bitcoin.com, we are always available to help. :D

Thank you.
Download your Bitcoin.com wallet HERE

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