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by sylvio
Wed Jan 03, 2018 3:01 pm
Forum: Technical Support
Topic: Simplex Purchased Bitcoin Not Received.
Replies: 18
Views: 9554

Re: Simplex Purchased Bitcoin Not Received.

My funds have luckily arrived in my wallet now after sending the approved simplex bitcoin purchase link to wallet@bitcoin.com

Also Simplex did get back to me after 24 hours.


The Simplex support finally got back to me as well (after 3 weeks)...
Unfortunately they pointing back to my Wallet ...
by sylvio
Thu Dec 28, 2017 4:51 pm
Forum: Technical Support
Topic: Simplex Purchased Bitcoin Not Received.
Replies: 18
Views: 9554

Re: Simplex Purchased Bitcoin Not Received.

Same thing happened to me. I have gotten 5 responses from Simplex saying "it is not our problem - contact your wallet provider" (bitcoin.com) - and this is the only avenue for support here. I am NOT impressed with Simplex so far - someone has my money, and it is not me! (Simplex even "accidentally ...
by sylvio
Thu Dec 28, 2017 3:21 pm
Forum: Technical Support
Topic: Simplex Purchased Bitcoin Not Received.
Replies: 18
Views: 9554

Re: Simplex Purchased Bitcoin Not Received.

Hi,

I've got the same issue.
payment was done on 13'th of December, yet i haven't received anything into my wallet.
those i contacted the simplex support using email, no feedback at all besides an automatically generated Ticket ID which i can't check on status since their webportal doesn't allow me ...

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