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by sindhuja
Thu Nov 23, 2017 7:17 am
Forum: Technical Support
Topic: BCH/BCC address was provided instead of BTC
Replies: 12
Views: 3575

Re: BCH/BCC address was provided instead of BTC

Hi,
I followed the steps listed and tried to create a recovery wallet. When i provided the BCH wallet recovery phrase and hit Create new wallet - The error message "Key already associated with an existing wallet" is shown.

Please advise how to proceed. Greatly appreciate your help.

Thanks
by sindhuja
Thu Nov 23, 2017 6:33 am
Forum: Technical Support
Topic: BCH/BCC address was provided instead of BTC
Replies: 12
Views: 3575

BCH/BCC address was provided instead of BTC

Hi,
I tried to make a BTC purchase using Credit Card and accidentally provided a BCH/BCC (Bitcoin cash wallet) address instead of the BTC (Bitcoin wallet) address.
Reading the forum: the following steps were listed to recover.
In the steps below - Can someone please clarify what needs to be copied ...
by sindhuja
Thu Nov 23, 2017 12:35 am
Forum: Technical Support
Topic: BTC not received
Replies: 1
Views: 866

BTC not received

Hi,
I made a Bitcoin purchase using Credit card on the Bitcoin App. My credit card payment has been approved by Simplex, but I do not see my BTC in the BTC wallet.
Can you please tell me how to cancel this purchase?

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