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by yair
Sun Oct 22, 2017 3:39 pm
Forum: Technical Support
Topic: Paid but coins not received??????
Replies: 18
Views: 7214

Re: Paid but coins not received??????

Hi Fremont

i made a wallet in blockchain.info, and am able only to "watch only" the funds, cant use them. moreover, in my bitcoin.com wallet nothing has been recovered.

Please advise how do i proceed.
by yair
Sun Oct 22, 2017 1:18 pm
Forum: Technical Support
Topic: Paid but coins not received??????
Replies: 18
Views: 7214

Re: Paid but coins not received??????

HI Fremont

Thank you for the reply. i followed the instructions, unfortunately no coins in the wallet. (the new BTC recovery one)

i also checked the addresses and seems that the address of the BCC account where it was sent does not appear there.

i did also clear cache but it didn't help as well ...
by yair
Sat Oct 21, 2017 7:57 pm
Forum: Technical Support
Topic: Paid but coins not received??????
Replies: 18
Views: 7214

Re: Paid but coins not received??????

my wallet home page, saying BCC. how do i change it to BTC?

maybe this is the reason that i cant see my coins??
by yair
Sat Oct 21, 2017 7:04 pm
Forum: Technical Support
Topic: Paid but coins not received??????
Replies: 18
Views: 7214

Re: Paid but coins not received??????

The funds are STILL not in my wallet!!!

Have you followed the instructions provided in my previous post and confirmed that the funds were received at the relevant address, and if they were not, have you contacted Simplex support as advised?


Dear Yair,

Thank you for contacting Simplex Support ...
by yair
Sat Oct 21, 2017 6:58 pm
Forum: Technical Support
Topic: Paid but coins not received??????
Replies: 18
Views: 7214

Re: Paid but coins not received??????

HI

I DIDNT GET THE FUNDS IN MY WALLET, CHECKED THE ADDRESS AND EVERYTHING IS CORRECT, STILL I DONT SEE THE BTC COINS IN MY ACCOUNT.

MY ACCOUNT IS WITH BITCOIN.COM.

PLEASE ADVISE, I REALLY NEED THIS FUNDS.

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