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by Fremont
Wed Feb 14, 2018 4:59 pm
Forum: Beginners & Help
Topic: Recovery question
Replies: 5
Views: 288

Re: Recovery question

 ! Message from: Fremont
WARNING! Don't ever provide any 'random words' to any other entity; these words are most likely your wallet seed words and anyone with access to these will have full control over your funds.
by Fremont
Mon Feb 12, 2018 5:18 am
Forum: Technical Support
Topic: my recent bit coin purchase
Replies: 5
Views: 234

Re: my recent bit coin purchase

rhask87062 wrote:Thank you very much I will go do that now.


You're very welcome! :)
by Fremont
Mon Feb 12, 2018 1:12 am
Forum: Technical Support
Topic: my recent bit coin purchase
Replies: 5
Views: 234

Re: my recent bit coin purchase

Hi rhask87062,

On Buy.bitcoin.com there is a FAQ section at the bottom with 5 frequently asked questions. The final one contains a link to Simplex's support page here containing their own FAQ. Please read through their support page.
by Fremont
Thu Dec 28, 2017 10:56 am
Forum: Wallets
Topic: Google Authenticator error on Bitcoin.com wallet
Replies: 5
Views: 1437

Re: Google Authenticator error on Bitcoin.com wallet

Hello guys. I am also having trouble with my wallet..ovee the weekend my wallet wouldn't let me send out coins. This led me to grow frustrated and anxious to the point I clear the data off my Google Authenticator because I thought that was the problem. I then lost the Google Authenticator on my btc...
by Fremont
Thu Dec 21, 2017 4:52 pm
Forum: Beginners & Help
Topic: btc to bch
Replies: 4
Views: 576

Re: btc to bch

blutpuppe wrote:omg. thank you very much.

nice christmas 4 u.


You're very welcome, and you have a great Christmas too! :)
by Fremont
Thu Dec 21, 2017 3:06 pm
Forum: Beginners & Help
Topic: btc to bch
Replies: 4
Views: 576

Re: btc to bch

Hi there, Bitcoin (BTC) and Bitcoin Cash (BCH) are two entirely separate cryptocurrencies and they operate on two entirely separate blockchains. This means that Bitcoin (BTC) sent to an address on the Bitcoin Cash (BCH) blockchain will never appear nor be present on the Bitcoin Cash blockchain. In t...
by Fremont
Wed Dec 20, 2017 9:33 am
Forum: Beginners & Help
Topic: Lost(?) Bitcoin
Replies: 2
Views: 387

Re: Lost(?) Bitcoin

Hi there,

Please email wallet@bitcoin.com and our support team will look after you. :)
by Fremont
Tue Dec 19, 2017 12:46 am
Forum: Technical Support
Topic: Need contacts to see why I haven't received what I paid for
Replies: 2
Views: 296

Re: Need contacts to see why I haven't received what I paid for

Hi there,

Are you using the Bitcoin.com Wallet? If so, please email wallet@bitcoin.com and our support team will look after you.
by Fremont
Tue Dec 19, 2017 12:44 am
Forum: Legal
Topic: Arrested the founder of the project forklog !!! HELP
Replies: 3
Views: 4221

Re: Arrested the founder of the project forklog !!! HELP

The above user is posing from a mail.ru email address, not any official email address of the company listed. As such the above is most likely an attempt to scam people out of their funds by making think they are donating to a legal defence.

Despicable behaviour.
by Fremont
Sat Nov 18, 2017 8:40 am
Forum: Beginners & Help
Topic: Hi Guys, How do I transfer my bitcoin cash from my bitcoin.com wallet? I'm trying to switch my bcc to btc.
Replies: 2
Views: 556

Re: Hi Guys, How do I transfer my bitcoin cash from my bitcoin.com wallet? I'm trying to switch my bcc to btc.

Hi Guys, How do I transfer my bitcoin cash from my bitcoin.com wallet? I'm trying to switch my bcc to btc. If you wish to sell your Bitcoin Cash you will need to open an account at one of the many exchanges listed here which accept it, send your Bitcoin Cash to the exchange deposit address (which y...
by Fremont
Tue Nov 14, 2017 5:03 pm
Forum: Marketplace
Topic: Cant sell child pornography - is this allowed?
Replies: 1
Views: 372

Re: Cant sell child pornography - is this allowed?

No, you absolutely cannot sell child pornography here but the t-shirt you wish to sell is certainly permitted within the rules of an open and free marketplace which exists in line with the Non Aggression Principle, and also legally speaking in line with the laws of the jurisdiction(s) in which our ...
by Fremont
Tue Nov 14, 2017 12:34 pm
Forum: Bitcoin Cash
Topic: Bitcoin Cash transaction not received on Bitcoin.com wallet
Replies: 4
Views: 981

Re: Bitcoin Cash transaction not received on Bitcoin.com wallet

Hi Hary08,

Please send an email to wallet@bitcoin.com if you need any additional help with your issue and the support team will look after you. :)

Fremont
by Fremont
Mon Nov 13, 2017 3:50 am
Forum: Technical Support
Topic: Xapo BTC to BCC wallet
Replies: 1
Views: 381

Re: Xapo BTC to BCC wallet

Bitcoin and Bitcoin Cash are two entirely separate cryptocurrencies and they operate on two entirely separate blockchains. This means that Bitcoin (BTC) sent to an address on the Bitcoin blockchain will never appear nor be present on the Bitcoin Cash blockchain. In this instance you seem to have sen...
by Fremont
Sun Nov 12, 2017 11:25 pm
Forum: Technical Support
Topic: IOS App - Send not working
Replies: 2
Views: 407

Re: IOS App - Send not working

ok so that was not straight forward enough, I had to add a contact that was the external BCC address, i could then select the contact to send funds to. The QR scanner is borked. The most likely scenario is that the QR code you scanned had the "bitcoincash:" prefix encoded into it before t...
by Fremont
Sun Nov 12, 2017 11:22 pm
Forum: Beginners & Help
Topic: Can't send BCH from my bitcoin.com wallet. Please help.
Replies: 3
Views: 614

Re: Can't send BCH from my bitcoin.com wallet. Please help.

To send your Bitcoin Cash out of your wallet simply enter the Bitcoin Cash address / scan the Bitcoin Cash address QR code that you want to send to, tap 'Send payment to this address', tap 'Legacy' until you see 'Cash' (you will then be sending from your Bitcoin Cash wallet) then enter the amount yo...
by Fremont
Fri Nov 10, 2017 8:57 pm
Forum: Beginners & Help
Topic: how to send bcc with the bitcoin.com wallet
Replies: 4
Views: 565

Re: how to send bcc with the bitcoin.com wallet

morsipilami wrote:thx for the fast reply i missed out the legacy buton.


You're very welcome! :)
by Fremont
Fri Nov 10, 2017 8:35 pm
Forum: Beginners & Help
Topic: how to send bcc with the bitcoin.com wallet
Replies: 4
Views: 565

Re: how to send bcc with the bitcoin.com wallet

Hi morsipilami, To send your Bitcoin Cash out of your wallet simply enter / scan the Bitcoin Cash address you want to send to, tap 'Send payment to this address', tap 'Legacy' until you see 'Cash' (you will then be sending from your Bitcoin Cash wallet) then enter the amount you wish to send and swi...
by Fremont
Fri Nov 10, 2017 4:10 pm
Forum: Technical Support
Topic: I don't see Bitcoin Cash after exchange in my wallet
Replies: 6
Views: 794

Re: I don't see Bitcoin Cash after exchange in my wallet

Ponchosaure wrote:Found answer in other post

[snip]

Sorry


That's quite alright! :) Did you manage to recover your coins? :)
by Fremont
Fri Nov 10, 2017 8:13 am
Forum: Bitcoin Discussion
Topic: How do you gift bitcoin to people that don't have a wallet?
Replies: 2
Views: 427

Re: How do you gift bitcoin to people that don't have a wallet?

You can also create a paper wallet with Bitcoin.com's Paper Wallet tool below:

https://tools.bitcoin.com/paper-wallet/

That being said, the most secure way to generate a paper wallet is by running bitadress on a machine that has never been connected to the internet.

Fremont
by Fremont
Fri Nov 10, 2017 6:19 am
Forum: Technical Support
Topic: Mistake Bitcoin from coinbase to BCC bitcoin wallet. What to do?
Replies: 10
Views: 1619

Re: Mistake Bitcoin from coinbase to BCC bitcoin wallet. What to do?

Bitcoin and Bitcoin Cash are two entirely separate cryptocurrencies and they operate on two entirely separate blockchains. This means that Bitcoin (BTC) sent to an address on the Bitcoin blockchain will never appear nor be present on the Bitcoin Cash blockchain. In this instance you seem to have sen...
by Fremont
Wed Nov 08, 2017 10:02 pm
Forum: Technical Support
Topic: New Smartphone
Replies: 3
Views: 654

Re: New Smartphone

Schaub wrote:Thank you Freemont...it worked with your description ;-)


Great, glad to hear it Schaub! :)
by Fremont
Wed Nov 08, 2017 10:01 pm
Forum: Technical Support
Topic: I do not know how to read my exported private key file
Replies: 4
Views: 765

Re: I do not know how to read my exported private key file

I'm now wondering if the file has been encrypted and that I am looking at the encrypted data. When I exported the file I had to give a password but when I opened it to look at the file with two apps designed to open Json file types, I was not asked for the password so maybe I am not being given acc...
by Fremont
Wed Nov 08, 2017 5:20 pm
Forum: Technical Support
Topic: New Smartphone
Replies: 3
Views: 654

Re: New Smartphone

Hi there, You may find the guide below useful: http://www.bitcoin.com/guides/how-to-import-and-export-bitcoin-private-keys As long as you have written down your 12 word seed phrase which was shown when you first opened the Bitcoin.com Wallet app you will be able to restore your wallet using that. Pl...
by Fremont
Fri Nov 03, 2017 7:35 pm
Forum: Bitcoin Gold
Topic: Bitcoin Gold
Replies: 1
Views: 616

Re: Bitcoin Gold

Hi there, With the Bitcoin.com wallet you hold the private keys to your bitcoins. We will not support the Bitcoin Gold fork directly, however as you control the private keys to your bitcoins when using our wallet you will be able to export those private keys using the Settings > [Your Wallet] > More...
by Fremont
Thu Oct 26, 2017 9:54 pm
Forum: Technical Support
Topic: Homeless Disabaled Vet can not get wallet HELP
Replies: 1
Views: 327

Re: Homeless Disabaled Vet can not get wallet HELP

Hi there,

The free Bitcoin.com Wallet can be downloaded from the link below:

https://www.bitcoin.com/choose-your-wal ... com-wallet

Fremont
by Fremont
Wed Oct 25, 2017 9:32 pm
Forum: Bitcoin Discussion
Topic: How to get Bitcoin Gold from private keys?
Replies: 9
Views: 3921

Re: How to get Bitcoin Gold from private keys?

With the Bitcoin.com wallet you hold the private keys to your bitcoins. We will not support the Bitcoin Gold fork directly, however as you control the private keys to your bitcoins when using our wallet you will be able to export those private keys using the Settings > [Your Wallet] > More Options >...
by Fremont
Sat Oct 21, 2017 11:49 pm
Forum: Technical Support
Topic: Paid but coins not received??????
Replies: 18
Views: 2451

Re: Paid but coins not received??????

my wallet home page, saying BCC. how do i change it to BTC? maybe this is the reason that i cant see my coins?? Your wallet homepage says BCC because you set up a Bitcoin Cash (BCC) wallet, not a Bitcoin (BTC) wallet. You're absolutely correct in that this would be the reason you can't see your bit...
by Fremont
Wed Oct 18, 2017 10:03 pm
Forum: Wallets
Topic: BRUH MY WALLET
Replies: 5
Views: 732

Re: BRUH MY WALLET

Oookay so I used bitcoins offical wallet to transfer btc to bcc wallet in the same app got email conf that it transfered yet my bcc wallet is empty HELP lol Hi there, Bitcoin and Bitcoin Cash are two entirely separate cryptocurrencies and they operate on two entirely separate blockchains. This mean...
by Fremont
Wed Oct 18, 2017 10:01 pm
Forum: Technical Support
Topic: Paid but coins not received??????
Replies: 18
Views: 2451

Re: Paid but coins not received??????

jill.tutterrow@gmail.com wrote:The funds are STILL not in my wallet!!!


Have you followed the instructions provided in my previous post and confirmed that the funds were received at the relevant address, and if they were not, have you contacted Simplex support as advised?

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