Hey, sounds like this might (?) be a miscommunication or misunderstanding.Hello guys, I don’t know how to talk to you about what happened to me today. I deposited 0.13 bitcoin and played more than two hours. When I finished playing it turned out that I won 2.4 bitcoins. It was a great day. I made a withdrawal that I’m surprised. He does not confirm, and when speaking to support, he laughs and does not respect me, and then they close my account and manipulate the change of my private account address to the address of the last new account and I have all the evidence and evidence of withdrawals, deposits, pictures and videos, and I am talking to them and they do not respond and do not respect the customer and circumvent him and do not give me a convincing answer, but the matter was easy for them. No friends, please, please give me the bitcoin that I earned. It is impossible for me to let you do this. I will talk about you everywhere. If there is no solution, I will present this as a formal complaint to the judiciary, please look into an issue accurately and quickly.
Thank you for providing that information and for the screenshots.After making sure that I deserve to withdraw Bitcoin, they closed my account and did not provide support, and they also ignored me.
Ok sirThank you for providing that information and for the screenshots.After making sure that I deserve to withdraw Bitcoin, they closed my account and did not provide support, and they also ignored me.
Looking further into this now.
Hi there,
Games support team representative here.
We have seen your emails today and we answered 5 hours ago that we are still investigating your case. We do understand your emotions and it really can be hard to feel patience in a situation like this, however, we ask you once again to wait a bit more until this case is processed from our side. Sorry if something made you think that our team is not interested in helping you. Today our devs team having a day-off, thus, most likely, you will be notified tomorrow. Thank you for your understanding, you can always contact us via the official Games website, we have 24/7 support.
Really difficult feeling this while I waitHi there,
Games support team representative here.
We have seen your emails today and we answered 5 hours ago that we are still investigating your case. We do understand your emotions and it really can be hard to feel patience in a situation like this, however, we ask you once again to wait a bit more until this case is processed from our side. Sorry if something made you think that our team is not interested in helping you. Today our devs team having a day-off, thus, most likely, you will be notified tomorrow. Thank you for your understanding, you can always contact us via the official Games website, we have 24/7 support.
You are the best forever. Thank you for congratulating me, my friend, and thank you for your efforts and your concern for customers. I wish you success forever.Thank you very much for your patience while we got to the bottom of that. Please note that our withdrawals are usually instant in most cases, however with very large withdrawal we will in rare cases do a check for security reasons.
We pride ourselves on offering an excellent gaming service and we always pay out all of our users.
Congratulations again on your big win, thank you for choosing to play with Bitcoin.com.
If you ever encounter any issues in future, please don't hesitate to contact us again at games@bitcoin.com, thank you.
Indeed, if luck smiles at you, you will feel happy. That was an unexpected launchI'm glad you issue got resolved, that's an impressive win!
I'm glad, you're welcomeIndeed, if luck smiles at you, you will feel happy. That was an unexpected launchI'm glad you issue got resolved, that's an impressive win!
Thank you for your admiration, I am pleased with that
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