Trouble retrieving BCC with Bitcoin.com wallet

[GreyWyvern]

I just downloaded the updated Android Bitcoin.com wallet which now supports Bitcoin Cash.

I created a new Bitcoin Cash wallet using the seed phrase from my previous Bitcoin wallet. When the wallet came up, it showed 0.00 BCC balance. There should be a little over 1 BCC in there, as that's what I was holding in BTC before the Aug 1st fork. I gave it a few minutes and nothing changed.

So I deleted the wallet and tried using the settings "Import from wallet" option to import the private key directly from my BTC wallet, also in the app. Now I get the error message: "COPAYER_REGISTERED: Copayer ID already registered on server"

I assume this is because I tried creating the same wallet with the same private key twice. Can I get some help here? How long do I have to wait until the server expunges the previous wallet I made?

[GreyWyvern]

Update: I was a little bit anxious about this so I used BTC.com's BCC importer to retrieve the funds.

I would still like an update as to why my Bitcoin.com wallet balance was zero. Did I just have to wait longer? BTC.com's tool found my BCC in about 30 seconds.

[bitkilo]

Update: I was a little bit anxious about this so I used BTC.com's BCC importer to retrieve the funds.

I would still like an update as to why my Bitcoin.com wallet balance was zero. Did I just have to wait longer? BTC.com's tool found my BCC in about 30 seconds.

Thanks for reporting, i will look into this for you and get an answer for you.

[GreyWyvern]

Update: I was a little bit anxious about this so I used BTC.com's BCC importer to retrieve the funds.

I would still like an update as to why my Bitcoin.com wallet balance was zero. Did I just have to wait longer? BTC.com's tool found my BCC in about 30 seconds.

Thanks for reporting, i will look into this for you and get an answer for you.

Thanks. If anything, there should be some kind of throbber with a reassuring message like "searching for funds," if indeed that's what it was doing and I just didn't wait long enough.

[bitkilo]

Ok i have been in touch with one of the devs and he has advised me that if Import feature doesn't work, you should be able to use Create Personal Wallet -> Show Advanced Options -> Wallet Key -> Specify Recovery Phrase

The reason why the wallet shows 0 BCC is because the coins are probably in an address that the wallet doesn't know about
To rectify this try:
Go to Settings -> [Wallet] -> More Options -> Wallet Addresses, then under "Unused Addresses", click on the Plus icon to generate a new address. After creating 10-20 addresses (or until he gets the address with the coins), click on "Scan addresses for funds"

You should then see your BCC funds available.

[GreyWyvern]

Kind of a moot point, now, but thanks!

This should be looked at for the next version as it's extremely non-intuitive.

[GreyWyvern]

Go to Settings -> [Wallet] -> More Options -> Wallet Addresses, then under "Unused Addresses", click on the Plus icon to generate a new address. After creating 10-20 addresses (or until he gets the address with the coins), click on "Scan addresses for funds"

You should then see your BCC funds available.

Just wanted to let the forums know that my gf was having the same problem with the Bitcoin.com wallet, but following the above instructions worked!

[rogerver]

We will see about making this automatic for future versions. Thanks for letting us know!

[mhorellanau]

Dear, by mistake send BCC to my BTC Bitcoin.com wallet, now it shows me the balance of BCC as if they were BTC, and every time I try to create a BCC wallet the balance is zero. I used the import procedures, creating new wallets, creating 10-20 addresses and then scanning addresses with funds, etc. The result is always the same positive balance in BTC, and zero BCC, when it should be reversed. What I can do???

[mhorellanau]

I forgot to add that it always says: COPAYER_REGISTERED: Copayer ID already registered on server

[nandibear]

Dear, by mistake send BCC to my BTC Bitcoin.com wallet, now it shows me the balance of BCC as if they were BTC, and every time I try to create a BCC wallet the balance is zero. I used the import procedures, creating new wallets, creating 10-20 addresses and then scanning addresses with funds, etc. The result is always the same positive balance in BTC, and zero BCC, when it should be reversed. What I can do???

Hi mhorellanau,

I want to make sure that I understand correctly so that I may be of some help.

You indicate that you sent Bitcoin Cash to a Bitcoin wallet (a Bitcoin.com wallet). Is that specifically correct?

Bitcoin and Bitcoin Cash public and private keys are the same so if you sent you Bitcoin Cash to a Biticoin address then your Bitcoin Cash is now at the same address (i.e., Bitcoin address) but on the other chain (i.e., Bitcoin Cash).

Two different chains, same keys.