Hey everyone,
I've had really sub-par "support" from pool@bitcoin[dot]com so I'm turning to the community for help now. I have 0.00268055 BTC mined on bitcoin[dot]com. Unfortunately, my ASICS are down for the foreseeable future so I just want to cash out.
Since I am under the .005 limit I can't manually withdraw my funds. Apparently you can still withdraw with the "autowithdraw" feature (I believe the fee is larger, but that is fine).
I've gone to 'Settings' and turned ON Autowithdraw. It is set to work every day at 6:00am UTC. Unfortunately it has been 10 days since I did this and the coins have not been withdrawn to my wallet.
Like I said, I've contacted support and they have not been helpful. They told me "We would just like to inform that we are experiencing some delays due to topping up our Pool wallet."
Let me get this straight: so this mining pool doesn't have the funds to pay someone ~.0026 BTC for 10 days? Am I doing something wrong? How can I withdraw my coin?
Thanks in advance