harrylarry
Posts: 1
Joined: Mon Jan 04, 2021 9:39 pm

App Crashing

Mon Jan 04, 2021 9:42 pm

Hi, just yesterday, i bought bitcoin from and ATM and sent it to my wallet. everything was fine i saw the money and everything. Then I updated the app and now the app is crashing and will not load. I have updated my phone, restarted my phone. I have done everything. I cannot reinstall the app however because i did not record my seed because i literally just got it yesterday. Is there anything else i can do or just wait for the next app update?

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Ciaran
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Re: App Crashing

Wed Jan 06, 2021 6:25 pm

Hi, just yesterday, i bought bitcoin from and ATM and sent it to my wallet. everything was fine i saw the money and everything. Then I updated the app and now the app is crashing and will not load. I have updated my phone, restarted my phone. I have done everything. I cannot reinstall the app however because i did not record my seed because i literally just got it yesterday. Is there anything else i can do or just wait for the next app update?
Hey Harry, we're very sorry to hear that is happening, we'd be happy to take a look and get that resolved for you.

Can you please contact our support team at wallet@bitcoin.com, we are always available to help. Thank you.
Download your Bitcoin.com wallet HERE

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