This might be the wrong sub to post this in, as I was originally going to post this in the technical support sub but after seeing other posts here regarding games.bitcoin.com I thought it MIGHT be neccisary.
So basically I'm here just trying to get support to reply to me. 3 days ago I won a progressive jackpot, and upon withdrawing my winnings, I was promoted with a message stating that the withdraws must be approved by a administrator and that it usually just takes a few minutes. After a few hours passed by and received nothing, I sent a email to their support, and I got a reply from one of the support people, and he congratulated me, stated that another department must review the withdraws and then they would be sent out, and requested a few bits of info from me, which I provided just a hour after receiving that message.
Since then (3 days ago) I have sent several messages back, just trying to even get a confirmation that they received the message of the requested info and they will not respond with anything.
I got a reply from a bitcoin.com support but they cant do anything for games.bitcoin.com apparently.
So, with no response or communication by the games.bitcoin.com support and still not received any of my withdraws, it does have me beginning to get a little worried. I don't think they are a scam as I received withdraws from a previous games winnings, however they was for a much much lower amount.
So, as I said I don't think they are a scam (least I really hope not anyways) because they actually are a really great btc online casino normally.
I will post a update on this situation as soon as I have one.