eeboy
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Bitcoin Games - a lot of confirms, no deposit

Tue Aug 27, 2019 1:09 pm

Hello. I have made a deposit to my account 26e050db02.
After several hours, the transaction has a lot of confirms, but there is still no deposit in my Games account.
To check the address, I have tried to send a SECOND little transfer to same address - 0.001 BTC and it immediately appeared on account.
I am not posting on bitcointalk, as I hope to solve the problem here.
Please help.

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Diana.uwu
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Re: Bitcoin Games - a lot of confirms, no deposit  Topic is solved

Tue Aug 27, 2019 1:29 pm

Hello! Thank you for reaching out to us. Please email us by games@bitcoin.com and provide a transaction hash of the lost deposit. We will fix this issue as soon as possible.

eeboy
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Joined: Tue Aug 27, 2019 1:03 pm

Re: Bitcoin Games - a lot of confirms, no deposit

Tue Aug 27, 2019 2:25 pm

Yes, I have contacted support team. They say that there are some backend issues which now prevent them from looking up my account, but they work on it.
The amount was about 1k USD, so that's why I am a bit worried. Hope to have it all solved.

stan1
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Re: Bitcoin Games - a lot of confirms, no deposit

Tue Aug 27, 2019 2:28 pm

That's true. We are working on the fix at the moment. This is a small issue, the support team can't see accounts for now. But once it is fixed, your funds will be credited. Thanks and sorry for the delay

eeboy
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Re: Bitcoin Games - a lot of confirms, no deposit

Wed Aug 28, 2019 1:39 pm

Still nothing

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bitkilo
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Re: Bitcoin Games - a lot of confirms, no deposit

Wed Aug 28, 2019 1:44 pm

Still nothing
I will ask the team to follow this up for you
Please help Ross and his family during this hard time by donating to the https://freeross.org/ fund. Play at the best provably fair Bitcoin games site here: games.bitcoin.com Need a fantastic Bitcoin wallet Pick up some great Bitcoin.com swag here

stan1
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Re: Bitcoin Games - a lot of confirms, no deposit

Wed Aug 28, 2019 1:46 pm

For some reason, we can't locate your ticket in our system.
Can you send the tx id here, I will check with games team right away.

Thanks!

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Ciaran
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Re: Bitcoin Games - a lot of confirms, no deposit

Wed Aug 28, 2019 1:53 pm

Still nothing
Hey, Ciaran here from the Games support team, I have just sent a message to our dev team in regards to your case, I can see you sent two transactions to your account but only one has been deposited, we should have this resolved asap, I will post here as soon as I have more information, thank you for your patience.
Download your Bitcoin.com wallet HERE

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eeboy
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Re: Bitcoin Games - a lot of confirms, no deposit

Thu Aug 29, 2019 2:48 pm

Thank you for encouraging words, but it is almost 3 days since I made the transaction, and the problem is still not solved.

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Ciaran
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Re: Bitcoin Games - a lot of confirms, no deposit

Thu Aug 29, 2019 3:52 pm

Thank you for encouraging words, but it is almost 3 days since I made the transaction, and the problem is still not solved.
Hey, I understanding your frustration, it is taking far to long. We are doing our best to work with the dev team to get it resolved quickly.

Please bare with us a little longer and we will get in touch with a resolution, thank you again for being so patient.
Download your Bitcoin.com wallet HERE

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eeboy
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Re: Bitcoin Games - a lot of confirms, no deposit

Fri Aug 30, 2019 5:19 pm

Problem solved. Bitcoin Games team also made me a bonus. Thank you!

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Ciaran
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Re: Bitcoin Games - a lot of confirms, no deposit

Sun Sep 01, 2019 11:32 am

Problem solved. Bitcoin Games team also made me a bonus. Thank you!
I'm glad everything has been resolved, please accept our apologies for the inconvenience.

Please feel free to reach out again at any time if you ever have any more problems in future.
Download your Bitcoin.com wallet HERE

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Lyoka19
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Re: Bitcoin Games - a lot of confirms, no deposit

Fri Oct 04, 2019 2:50 pm

Text about it to support of the online game platform, where it been occured

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