rickandrew
Posts: 1
Joined: Tue Feb 12, 2019 3:44 pm

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Why is my balance become zero after receiving

Tue Feb 12, 2019 3:53 pm

NEED HELP!!!!!!!!!!
today i received BTC in my wallet everything going fine but suddenly my balance became zero and it shows no transaction.
here is my transaction link. i created new wallet about 4,5 days ago and it fully protected with password.
https://www.blockchain.com/btc/tx/f47e9 ... 5a48234c0e

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bitkilo
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Posts: 3210
Joined: Sat Sep 26, 2015 4:08 am

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Re: Why is my balance become zero after receiving

Thu Mar 14, 2019 12:06 pm

NEED HELP!!!!!!!!!!
today i received BTC in my wallet everything going fine but suddenly my balance became zero and it shows no transaction.
here is my transaction link. i created new wallet about 4,5 days ago and it fully protected with password.
https://www.blockchain.com/btc/tx/f47e9 ... 5a48234c0e
This is something that you will have to email our support earn about. Bitcoins should never just go "missing", it is not possible with the blockchain public ledger.

When you contact the support team, please provide them with as much information as possible and also a screenshot of your Bitcoin.com "Wallets" homepage.
Bitcoin.com has no access to users wallets, so reply on screenshots and information provided to provide the best support possible.
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