Thu Mar 14, 2019 11:08 am
Please understand that Bitcoin itself isn't a company, just like “gold” isn't a company - this means that there isn't any official website that speaks for Bitcoin, just like there isn't an official website representing gold.
Bitcoin.com doesn't control Bitcoin in any way. We also don't send, receive, or store any bitcoins. Bitcoin.com only provides links to sources that will help you open bitcoin wallets or buy bitcoins from other companies. Bitcoin.com has nothing to do with Bitcoin transactions; it exists for informational purposes only.
The best route for you to take in this instance would be to contact the company or individual you were initially dealing with as they are the only ones that can assist you.