User avatar
anatoly.shamin
Posts: 7
Joined: Sun Mar 25, 2018 7:11 pm

remove 2FA authentication google

Tue Apr 24, 2018 4:24 pm

Hello, I have a question I can not log into my account because the phone was broken pottrazhda not responding I wrote to them and all the wallets that were specified and how many were sent, but they are silent how to be please site administrators have ???

User avatar
Ciaran
Global Moderator
Global Moderator
Posts: 275
Joined: Tue Feb 06, 2018 8:16 pm

Donate BTC of your choice to 32sgk27xxqb1KZiE1d4RtsqGMZ3suB1N2P

Re: remove 2FA authentication google

Tue Apr 24, 2018 4:31 pm

Hi anatoly.shamin

Each account that had two-factor authentication will have their own protocol for removing it, the best course of action would be to contact each apps support team directly and explain the situation, I hope that helps.
Download your Bitcoin.com wallet HERE

Image

User avatar
anatoly.shamin
Posts: 7
Joined: Sun Mar 25, 2018 7:11 pm

Re: remove 2FA authentication google

Tue Apr 24, 2018 6:26 pm

sorry with whom to contact? I write as written in the How do I remove 2 Factor Authentication if I lost my phone or yubikey?
If you want to remove two-factor authentication from an account you will need to provide us with the details to prove that you are the rightful owner of the account.

Please email the following information (if available) to pool@bitcoin.com:

Your bitcoin removal address, if set.
Details of any recent withdrawals from your Bitcoin.com Pool account.
Transaction IDs and / or bitcoin addresses are used for purchasing cloud mining contracts.
A signed message using a bitcoin.
After you provide us with the correct information, there will be a week.

If there is a successful login, we will not remove your 2FA.
If you can provide a signed message using the address you sent a payment. but since March, attempts are even. you can specifically write to me to contact?

User avatar
Ciaran
Global Moderator
Global Moderator
Posts: 275
Joined: Tue Feb 06, 2018 8:16 pm

Donate BTC of your choice to 32sgk27xxqb1KZiE1d4RtsqGMZ3suB1N2P

Re: remove 2FA authentication google

Tue Apr 24, 2018 6:39 pm

Ah I see, I misunderstood you, my mistake. I thought you were looking to have 2FA removed on multiple apps.

In the this case you will need to contact the mining pool support team directly: pool@bitcoin.com
It is safest to proceed there rather than here on the forum, that way the support staff can verify your details privately.
Download your Bitcoin.com wallet HERE

Image

User avatar
anatoly.shamin
Posts: 7
Joined: Sun Mar 25, 2018 7:11 pm

Re: remove 2FA authentication google

Tue Apr 24, 2018 6:44 pm

thanks wrote again to the pool

User avatar
Ciaran
Global Moderator
Global Moderator
Posts: 275
Joined: Tue Feb 06, 2018 8:16 pm

Donate BTC of your choice to 32sgk27xxqb1KZiE1d4RtsqGMZ3suB1N2P

Re: remove 2FA authentication google

Tue Apr 24, 2018 6:48 pm

No problem, best of luck getting everything resolved.
Download your Bitcoin.com wallet HERE

Image

Return to “Beginners & Help”

Who is online

Users browsing this forum: No registered users and 3 guests