Hi Alex,I am worried this happened to me. Last night I purchsed $79.00 of bitcoin. Got an approval email asking me to click on a link to confirm I have received the product. I have not received the product and its been over 24 hours.
BE CAREFUL.
Will Update if / WHEN I get my bitcoin.
PS. I tried coinbase a few days ago and that went well except for the charges which seemed HUGE but my deposit was only $100 so I kinda get it.
Hi Alex,I am worried this happened to me. Last night I purchsed $79.00 of bitcoin. Got an approval email asking me to click on a link to confirm I have received the product. I have not received the product and its been over 24 hours.
BE CAREFUL.
Will Update if / WHEN I get my bitcoin.
************ (UPDATE AT THE POTTOM OF THIS POST) *********** (UPDATE AT THE POTTOM OF THIS POST) ****************
PS. I tried coinbase a few days ago and that went well except for the charges which seemed HUGE but my deposit was only $100 so I kinda get it.
If you purchased from Simplex then your have purchased Bitcoin (BTC) coins, can you please double check that the address you gave them was indeed a BTC address and not a Bitcoin cash (BCH) address from your Bitcoin.com wallet.
To see your BTC wallet address history please follow the steps below:
1) Go to Settings > [Select your BTC wallet]
2) Tap on "More Options"
3) Select "Wallet Addresses"
4) Tap on "View All Addresses"
You will now be able to see all of the BTC wallet addresses associated with your wallet below. The addresses with an amount in green shows the amount that is available to spend in that particular address.
If you cannot see the address you gave Simplex then please repeat the above steps replacing BTC with BCH and look at your Bitcoin Cash (BCH) address history. If you have given them a BCH address you will need to go through the steps to recover the BTC from your BCH address.
If you have provided Simplex with a BCH address from your Bitcoin.com wallet then please follow the instruction on the following link to recover your BTC: https://walletsupport.bitcoin.com/artic ... bch-wallet
I purchased bitcoin for around $400 from changelly.com and I was taken to simplex.com for the payment. They deducted full amount but I have not received the same to my changelly.com account. I wrote to both of them 25 hours ago but they have not replied to my emails.
They both seems to be fraudulent. Kindly avoid them.
I purchased bitcoin for around $400 from changelly.com and I was taken to simplex.com for the payment. They deducted full amount but I have not received the same to my changelly.com account. I wrote to both of them 25 hours ago but they have not replied to my emails.
They both seems to be fraudulent. Kindly avoid them.
I had a similar issue with my bitcoin.com wallet and a simplex transaction. As it turned out for me, I found the money in my settings where I can view all my receiving addresses plus the amounts associated with them. If you have not checked all your receiving addresses yet somewhere in the settings of your wallet (which is different I presume). Its worth checking out.
Sorry I do not have instructions for you.
I would start with the support team of your wallet.
Bitcoin.com support team was excellent in helping me. AS well as this forum.....
I wanted to exchange money from Changelly using my credit card, so I went through the process. I was taken to SIMPLEX API and entered my details; however I did not get to upload my picture holding the card for verification and decided to CANCEL the payment.
To my surprise, my money was WITHDRAWN regardless, I've checked with my bank and they have confirmed this.
I emailed support 13 hours ago and still waiting for someone to have the kindness to reply.
I received a follow up URL when I emailed support, however it does not go anywhere. I am also not allowed to login or register using my Changelly email address AND on top of that social media login does not work either.
I am getting very anxious due to the large number of complaints, so I am wondering how long to wait for a payment reversal transaction before initiating a dispute through my bank; I did not buy any coins and ended up with a charge of $2,072.69 NZD on my credit card.
Payment cancellation email I received was as follows:
Dear xxxx,
Your payment request from Changelly has been cancelled.
You chose to cancel the payment.
Simplex payment ID: aa16338a-a0e9-448d-b6f4-7e85bbfe0279 For more information, contact us at... or visit our FAQ section at simplex.com/ faq. Please do not try to reach Simplex's support using any other method (such as social media), as you might be mislead by imposters ...
Should I hear from Simplex I'll let you all know by posting here and I am more than happy to amend my rating; at this stage this is purely based on the support I've received from them, and of course the unhappiness of my credit card being charged without having purchased anything
I'll appreciate any feedback from you guys. Cheers, Jose.
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