i made the mistake of trying to do business with said individuals.
made payment through wire transfer. my bank says they got their money 2 weeks ago.
since then, they have been totally incomunicado.
it's been like that for 2 weeks now.
no support is within reach.
emails are ignored.
tickets are ignored.
phones are not answered (estonia or uk).
all i get is automatic messages whining about being understaffed.
being understaffed is something one DOES. like, ON PURPOSE. if your customers have to wait for 2 weeks to get your attention, hiring 14 times more people would bring that time interval down to one day. being in this line of bussiness, one would expect hashflare to understand simple math like 14 / 14 = 1. but i guess one would have to care for customer experience in order to resort to drastic measures, like adapting your support power to the amount of problems YOU generate.
i bought 10.000 eurros worth of hashrate, expecting to get the service up and running immediately, AS ADVERTISED.
up to now, hashflare owes me 2 weeks of lost mining proffits, and counting.
i advise everyone to hold on to any payment in that general direction. those money are better sitting in a bank account. at least they generate SOME profit there.
who else intends to sue ?