How I lost trust (and 1 million USD) in Changelly, be warned.

[Ethtrader23423]

In short: I exchanged 11,711 Ethereum (worth $3,888,000 at the time of correspondence) for 7,265 BCH (worth $4,352,000 at the time of correspondence) with Changelly on the 30th of August (more detailed description below), which they failed to deliver. Which at the end of the line costed me €1.000.000,-
We have had contact with the staff from Changelly for a settlement; they have yet to respond properly.

First of all, I am an experienced and high volume day trader. I take risks where I see opportunities. These are my own risks, although the following loss is and will never be my risk/fault. Changelly states to give a cheap and secure way of trading. The story below will proof the opposite.

The first contact resulting in the loss of trust was on the 30th of August. I tried to exchange my (11,711) Ethereum Coins (ETH) for (7,265) Bitcoin Cash coins (BCH) as per the rate of Changelly. After Changelly received my 11,711 ETH, I received an email where Changelly cancelled the deal, without me receiving back my ETH. (First time they break an agreement)

As this is a huge amount of money I expected them to contact me. When this didn’t happen I decided to do this myself (all of this happened in 10 minutes after the deal was set up and Changelly received my ETH). They replied with me asking to confirm the first deal that they already cancelled and I replied instantly with a side-note if they could hurry up, as ETH was dropping in price and BCH was skyrocketing.

They once again cancelled the deal and offered me a new deal; 11711 ETH for 6217 BCH. This calculates to a loss of 1048 BCH in this second deal. Unacceptable. Sadly, it’s not over yet. (Second time they break an agreement)

I did not accept this deal and followed up with an email where I asked Changelly to return my 11,711 ETH, with immediate effect (sent at 14:07). This email got ignored. I followed up this email by sending the same mail again (sent at 18:45).

The next day (August 31th) they told me that they couldn’t refund the 11,711 ETH, as 54% (6,324 ETH) of the funds got exchanged on other exchanges. I once again replied that I insist on getting my ETH back. (Exchanged while not having any agreement)

The next day, 1st of September I received a reply.

Changelly 06:16: “The amount sent to us has been partially exchanged on one of our trading partners. Considering that, we can only complete the transaction. We are ready to fully compensate you the loss caused by technical issues and send the whole amount stated in the quotation.” (Offering compensation that never arrived)
Changelly 14:52: “Regardless of the technical error occurred, we are ready to send you full amount of 7265 BCH"
(Third time they break an agreement)

At this point I just wanted some value back in my control as they kept breaking promises and agreements so I accepted the BCH. I got an email where it stated that the 7,265 BCH got manually sent to my wallet address.

I did not receive any of the BCH until 70 hours later. Not only that, but I only received 1,200 BCH, what happened with the other 6,065 BCH? According to Changelly they were going to be sent in batches, and it would take another 24 hours.

24 hours later: Only received a total of 2,800 BCH. I emailed them.
130 hours after accepting the BCH (where I received just 1200 BCH for 11711 ETH) they cancelled the fourth deal (Fourth time they break an agreement) as well with the following E-mail:

Changelly canceled the second deal: “Based on quotation you were offered 7265 BCH. By now we have paid 2800 BCH (approx. 38,54%) and 4465 BCH to be paid. BCH funds are in a turnover and it takes quite a long time to accumulate for payout. Exchanges has recently released our ETH liquidity and we are ready to refund you all the amount in one go 7198 ETH (approx. 61,46%).”

Following by a payment of 7198 ETH, the matter was solved for them.

Conclusion:
Changelly held my 11,711 ETH (nearly worth 4 million dollar) for seven days and refunded me the ETH at the lowest price possible; the same goes for the BCH.

11711 ETH was worth €3.888.000 (September 1st)
7265 BCH was worth €4.352.000 (September 7th)

After an apology E-mail where no compensation was offered I managed to sell the coins I got back for €3.167.000, which concludes a loss anywhere from €721.000,- €1.185.000,- All of this because they kept breaking agreements and deals…

[GreyWyvern]

If this is true, it seems very underhanded. Exchanges like Changelly and ShapeShift should know what sizes of transaction they're capable of servicing and halt any inflows that exceed them. Sounds like Changelly just let its exchange scripts run on the incoming mountain of ETH just like any other deposit.

[bangteh]

if it true..this post should mark as important so let everyone see

[nandibear]

In short: I exchanged 11,711 Ethereum (worth $3,888,000 at the time of correspondence) for 7,265 BCH (worth $4,352,000 at the time of correspondence) with Changelly on the 30th of August (more detailed description below), which they failed to deliver. Which at the end of the line costed me €1.000.000,-

...

...

...

...

If everything you've stated is accurate then this probably needs to be widely disseminated.

I'd like to write more about it myself but first. Is there a way that we (or you) may substantiate the claims allegations which you've stated?

It's not that I don't believe you it's just that it 'd be irresponsible for me to publish accusations without evidence.

[Ethtrader23423]

In short: I exchanged 11,711 Ethereum (worth $3,888,000 at the time of correspondence) for 7,265 BCH (worth $4,352,000 at the time of correspondence) with Changelly on the 30th of August (more detailed description below), which they failed to deliver. Which at the end of the line costed me €1.000.000,-

...

...

...

...

If everything you've stated is accurate then this probably needs to be widely disseminated.

I'd like to write more about it myself but first. Is there a way that we (or you) may substantiate the claims allegations which you've stated?

It's not that I don't believe you it's just that it 'd be irresponsible for me to publish accusations without evidence.

Hi, that's very kind of you.

Yes, everything I wrote is 100% truth. I have the transaction logs, original e-mails that can be verified etc.

BCH transactions:
https://blockchair.com/bitcoin-cash/add ... 7pPWyQXEce
ETH transactions:
https://etherscan.io/txs?a=0xf67f30d4e1 ... 226fc421a2

Thank you for helping me in this awful situation. I will give you everything you require to make this tragedy more known.

Best regards,

[HedgeFX]

Hi Eth,

I sent you an email on bitcointalk (as P2Pfinder). Could you reply me there?

Thank you

In short: I exchanged 11,711 Ethereum (worth $3,888,000 at the time of correspondence) for 7,265 BCH (worth $4,352,000 at the time of correspondence) with Changelly on the 30th of August (more detailed description below), which they failed to deliver. Which at the end of the line costed me €1.000.000,-

...

...

...

...

If everything you've stated is accurate then this probably needs to be widely disseminated.

I'd like to write more about it myself but first. Is there a way that we (or you) may substantiate the claims allegations which you've stated?

It's not that I don't believe you it's just that it 'd be irresponsible for me to publish accusations without evidence.

Hi, that's very kind of you.

Yes, everything I wrote is 100% truth. I have the transaction logs, original e-mails that can be verified etc.

BCH transactions:
https://blockchair.com/bitcoin-cash/add ... 7pPWyQXEce
ETH transactions:
https://etherscan.io/txs?a=0xf67f30d4e1 ... 226fc421a2

Thank you for helping me in this awful situation. I will give you everything you require to make this tragedy more known.

Best regards,

[Ethtrader23423]

Hi Eth,

I sent you an email on bitcointalk (as P2Pfinder). Could you reply me there?

Thank you

If everything you've stated is accurate then this probably needs to be widely disseminated.

I'd like to write more about it myself but first. Is there a way that we (or you) may substantiate the claims allegations which you've stated?

It's not that I don't believe you it's just that it 'd be irresponsible for me to publish accusations without evidence.

Hi, that's very kind of you.

Yes, everything I wrote is 100% truth. I have the transaction logs, original e-mails that can be verified etc.

BCH transactions:
https://blockchair.com/bitcoin-cash/add ... 7pPWyQXEce
ETH transactions:
https://etherscan.io/txs?a=0xf67f30d4e1 ... 226fc421a2

Thank you for helping me in this awful situation. I will give you everything you require to make this tragedy more known.

Best regards,

I did, thank you.

[HedgeFX]

You inderstand what you are wrote????
Bitconnect? What is bitconnect? What is the business of bitconnect?

Bictonnect is a piramid, a ponzi scheme, that ask coin to people and paying insane interest to collect other coin for pay other interetst to new lender!

BEWARE OF BITCONNECT!!!!

Man thats harsh!!!

You should have put the money in BitConnect. You would have made more profit from their lending program or even from just holding the coin.
To sign up click here and use my referral to get instant 7% (code: jarzonek)

Cheers

[ctzulu]

i hope you get every cent you deserve sir

[Josie80]

Changelly, given their reputation, will not want this promulgated. If you have full proof of correspondence and the transactions, you have been swindled and you are owed money which we can not only help you recover but ensure that exchanges are strongly deterred from such flagrant future misconduct. Let me know how you can be reached.

[Nick Miles]

Hi dude!

I had a very negative experience with Changelly too. People complain they have a high service charge then they confiscate your funds. What good can Changelly be when their major goal is robbing people?

I have the same warning for the people. Stop exchanging your money with Changelly as it is similar to inviting trouble to yourself. Initially you will end up trusting this exchange company. Then one fine day you might realise that you are fighting with them to get your money returned to you. They will confiscate your funds and all this stuff is done very cunningly. Even I have created a page to expose all their malpractices. You should check this website for sure: http://www.changellyreview.com/

[Ksarey]

Thank you for sharing your experience with this E-Currency company. Absolutely gutted about how they scammed you and have stolen your currency. This article is an example for others that whom they shouldn't deal with in this trading currency market. This also shows the risk being involved in E-Currency trading

[DavidDo03808449]

I was scammed of $12,500 by a fake broker ( coin bull), I paid Birman Law 10% of my principle loss with nothing to show for it, I think the algorithm of these programs are designed for us to lose money in some way. If you flushed your money down the toilet with a binary broker then just learn your lesson, it took me 9 months to figure out how to get my money back after made failed attempts; I contacted several lawyers but it was all waste of time and money, they couldn't render an inch of help. God so good to my old self and family, I later came across a post on Quora referring a recovery expert that helped me recover almost all my deposits within 15days from Coin bull, it was worth it, he was able to retrieve my funds. If you have found yourself in same situation as me you can contact –''wealthrecovery(AT) cyberservices (dtcom)" . He can guide through getting your money back. Be sure of where you invest everyone

[Bitcoinx3]

Better to avoid using Changelly after reading the story of the OP

[Steven_nevetS]

$1mill loss, sheez I would find the owners of Changelly and .....

[totorino]

Maybe you can recover some of them. Have you tried tracing where the funds went via ORS CryptoHound? Some recent research suggests Changelly may have been in close touch with Quadriga. So, your case may be not the last one.

[DancarrickBrian]

hello everyone, I lost 900k usd to greensfieldcapital. I totally lost hope in getting my money back, i tried charging back but that never worked, i got a lawyer but that never worked too until i came across a post on a Certified Binary Options Recovery Experts www.oxpahat.org with perfection... they who has been guiding people on steps to take to recover lost funds from financial scam and was able to get all my funds recovered last week... services@oxpahat.org to email.

[PCM]

I never knew to recover my Binary Option investment was possible not until i met with Donald who assisted me in getting back all that i lost while investing with this company. He did all these within 2weeks of coming in contact with him. If you have same Problems, do not fail to contact me via my email or my whatsapp number + 1 7 8 1 7 2 0 7 5 6 7 and i am currently investing in bitcoin and binary options with this guy.

[OneChain]

That is insane, I would probably lose my mind if I lost that amount!!

[Angela66]

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[LynaPerez2222]

In short: I exchanged 11,711 Ethereum (worth $3,888,000 at the time of correspondence) for 7,265 BCH (worth $4,352,000 at the time of correspondence) with Changelly on the 30th of August (more detailed description below), which they failed to deliver. Which at the end of the line costed me €1.000.000,-
We have had contact with the staff from Changelly for a settlement; they have yet to respond properly.

First of all, I am an experienced and high volume day trader. I take risks where I see opportunities. These are my own risks, although the following loss is and will never be my risk/fault. Changelly states to give a cheap and secure way of trading. The story below will proof the opposite.

The first contact resulting in the loss of trust was on the 30th of August. I tried to exchange my (11,711) Ethereum Coins (ETH) for (7,265) Bitcoin Cash coins (BCH) as per the rate of Changelly. After Changelly received my 11,711 ETH, I received an email where Changelly cancelled the deal, without me receiving back my ETH. (First time they break an agreement)

As this is a huge amount of money I expected them to contact me. When this didn’t happen I decided to do this myself (all of this happened in 10 minutes after the deal was set up and Changelly received my ETH). They replied with me asking to confirm the first deal that they already cancelled and I replied instantly with a side-note if they could hurry up, as ETH was dropping in price and BCH was skyrocketing.

They once again cancelled the deal and offered me a new deal; 11711 ETH for 6217 BCH. This calculates to a loss of 1048 BCH in this second deal. Unacceptable. Sadly, it’s not over yet. (Second time they break an agreement)

I did not accept this deal and followed up with an email where I asked Changelly to return my 11,711 ETH, with immediate effect (sent at 14:07). This email got ignored. I followed up this email by sending the same mail again (sent at 18:45).

The next day (August 31th) they told me that they couldn’t refund the 11,711 ETH, as 54% (6,324 ETH) of the funds got exchanged on other exchanges. I once again replied that I insist on getting my ETH back. (Exchanged while not having any agreement)

The next day, 1st of September I received a reply.

Changelly 06:16: “The amount sent to us has been partially exchanged on one of our trading partners. Considering that, we can only complete the transaction. We are ready to fully compensate you the loss caused by technical issues and send the whole amount stated in the quotation.” (Offering compensation that never arrived)
Changelly 14:52: “Regardless of the technical error occurred, we are ready to send you full amount of 7265 BCH"
(Third time they break an agreement)

At this point I just wanted some value back in my control as they kept breaking promises and agreements so I accepted the BCH. I got an email where it stated that the 7,265 BCH got manually sent to my wallet address.

I did not receive any of the BCH until 70 hours later. Not only that, but I only received 1,200 BCH, what happened with the other 6,065 BCH? According to Changelly they were going to be sent in batches, and it would take another 24 hours.

24 hours later: Only received a total of 2,800 BCH. I emailed them.
130 hours after accepting the BCH (where I received just 1200 BCH for 11711 ETH) they cancelled the fourth deal (Fourth time they break an agreement) as well with the following E-mail:

Changelly canceled the second deal: “Based on quotation you were offered 7265 BCH. By now we have paid 2800 BCH (approx. 38,54%) and 4465 BCH to be paid. BCH funds are in a turnover and it takes quite a long time to accumulate for payout. Exchanges has recently released our ETH liquidity and we are ready to refund you all the amount in one go 7198 ETH (approx. 61,46%).”

Following by a payment of 7198 ETH, the matter was solved for them.

Conclusion:
Changelly held my 11,711 ETH (nearly worth 4 million dollar) for seven days and refunded me the ETH at the lowest price possible; the same goes for the BCH.

11711 ETH was worth €3.888.000 (September 1st)
7265 BCH was worth €4.352.000 (September 7th)

After an apology E-mail where no compensation was offered I managed to sell the coins I got back for €3.167.000, which concludes a loss anywhere from €721.000,- €1.185.000,- All of this because they kept breaking agreements and deals…

Apologies about your loss

[LynaPerez2222]

Be careful of these scammers, they are so many of them out there. They've got nothing to offer but to steal from you, even if it's going well, you will lose your money eventually, there is no happy ending with them. They have stolen from you the moment you deposited as you will never be able to get your money back or be able to withdraw it. Yes it's actually very possible to recover your funds back, I've been a victim of countless bitcoin and forex fraudsters and I was able to get help from consultant@archarielrecovery . com who effortless helped me recover all I lost to these scammers and their website is archarielrecovery . com. A colleague of mine who had the same problem introduced me to them and luckily they were able to help my husband too..