Hi community!
I have really nasty problem, I cannot withdraw my funds from my pool wallet!!!! nor manual nor automated withdrawals do not work!!
what is going on??? support basically says nothing specific....
can someone really clarify what is the problem with the pool and how I can get my money back!!! it is a big amount!!!
hey Maksym, this appears to be an ongoing problem (intermittently or often for several months to almost a year now). Other miners on the pool have reported waiting months to be paid.
I've looked it into this several times
(including communication with staff who are above the support team level).
Diplomatically speaking the best I can do is recommend that you mine on a different pool. It's great that there's lots of loyal miners out there but the time has come (long ago) to move on.
My suggestion is to mine BCH (you can also merge mine Namecoin and other coins at the same time) on the BTC.com Pool or on the ViaBTC.com Pool.