379 TH/s gives 2$ ... I invested 92201 USD on bitcoin.com cloud mining and before one year paying me 2$ a day. I had also invest on minergate.com at the same time but for 18.49 TH/s they give me 10.77 USD. It means bitcoin .com should give me 220$ a day not 2$.
and also bitcoin.com stopped mining about 2 month for migrating from china to us. who will responsible for this loss
What should I have to do to get my money back ?
Hello,
In relation to the period of time Bitcoin.com stopped mining. As per the terms and conditions that you agreed to when buying the contract (
https://poolsupport.bitcoin.com/article ... conditions): "the Service Provider shall not be liable for any damages incurred by the Customer as a result of force majeure".
Most of our hash rate is in the USA but the Chinese government banning Bitcoin mining clearly is an example of force majeure. Lifetime contracts were allocated to China.
In good faith, we did offer to buy back any lifetime contracts, offering 100% refund of the purchase price for anyone not happy about the situation.
Now in regards to the payouts from your 2 different cloud mining contracts.
I have calculated the Bitcoin.com payout, and that seems about correct, but we cannot explain why other cloud mining providers pay different amounts.
We do pay the correct amount after subtracting cloud mining fees. This can be confirmed on other pool calculators such as BTC.com's:
https://btc.com/tools/mini-mining-calculator
What are the daily fees on your other contract?