Search found 7 matches

Go to advanced search

by musv
Sat Apr 07, 2018 4:44 pm
Forum: Beginners & Help
Topic: BTC to BCH via Changelly screw-up
Replies: 13
Views: 2232

Re: BTC to BCH via Changelly screw-up

Update.
Many thanks to the support team at Freewallet for their assistance in restoring my lost funds.
It took awhile (100+/- days) but they were good to their word!
by musv
Sat Dec 02, 2017 11:31 pm
Forum: Beginners & Help
Topic: BTC to BCH via Changelly screw-up
Replies: 13
Views: 2232

Re: BTC to BCH via Changelly screw-up

p.s. to Freewallet support

Kind sirs,
I did not get a support ticket # but if you are offering your assistance, the Transaction hash is:
6dbfa03c44134235d08b05e982c04cf443c232443d4d4fe83c72dddb2a22ad3e

User id: 570ec119

Please let me know if I can provide addition info.

Many thanks
by musv
Sat Dec 02, 2017 11:24 pm
Forum: Beginners & Help
Topic: BTC to BCH via Changelly screw-up
Replies: 13
Views: 2232

Re: BTC to BCH via Changelly screw-up

Thank you, Freewallet for your encouraging reply.
I did send an email requesting assistance along with the transaction hash # per request.
I will follow up with them if I don't hear back in a few days. In the meanwhile, I'll rest a bit easier and will keep my fingers crossed!
by musv
Thu Nov 30, 2017 8:36 pm
Forum: Beginners & Help
Topic: BTC to BCH via Changelly screw-up
Replies: 13
Views: 2232

Re: BTC to BCH via Changelly screw-up

You've been very helpful and I wish to thank you again for your responses. One more shot if you don't mind: The deposit address to which the btc were sent are associated with my Freewallet bch account. The funds never arrived, presumably because Changelly is still waiting for the funds to be deposit...
by musv
Thu Nov 30, 2017 6:30 pm
Forum: Beginners & Help
Topic: BTC to BCH via Changelly screw-up
Replies: 13
Views: 2232

Re: BTC to BCH via Changelly screw-up

I contacted Freewallet and requested support and am currently awaiting their response.

I am also hopeful that if the funds are not claimed within 30 day, that they will be returned to my Coinbase account.
by musv
Thu Nov 30, 2017 5:02 pm
Forum: Beginners & Help
Topic: BTC to BCH via Changelly screw-up
Replies: 13
Views: 2232

Re: BTC to BCH via Changelly screw-up

Thank you for your reply.
To clarify, are you saying to import my BCC Freewallet deposit address into my BTC Freewallet deposit address?
If this is correct, please describe how to do this.
by musv
Thu Nov 30, 2017 4:53 am
Forum: Beginners & Help
Topic: BTC to BCH via Changelly screw-up
Replies: 13
Views: 2232

BTC to BCH via Changelly screw-up

I mistakenly sent BTC from Coinbase to Freewallet instead of to Changelly, in which I initiated the conversion. Now I don't know where my BTC is hiding. Any help would be greatly appreciated.

Go to advanced search