I recently used Simplex / Bitcoin.com to add funds to my Bitcoin.com wallet and my funds are NOWHERE to be found. I added the funds on 12/13, and it is now 12/16, and I cannot get a gold of anyone from Bitcoin.com or SIMPLEX after repeated attempts to contact them.
Yes, I may have accidentally sent BTC to my BCH wallet BUT I have tried the process of recovering them at least 10x times with no success.
Who at Bitcoin.com or Simplex can help me resolve this?
This is unbelievably horrible customer service, and I would caution anyone from using Bitcoin.com or Simplex based on my experience. Buyer BEWARE. My money is gone, and there is NO ONE to talk to at either company. Their help desk just sends back canned responses that do not help at all.
Any help out there?