Hi I recently opened a wallet with bitcoindotcom go
receive some Bitcoin I had invested more then $4500 into. I gave the company my BTC address to collect funds. I got the transaction IDs and waited. After 2 days I called the company sending the funds and said I received them. I look on the blockchain and it’s correct the wallet address I gave them shows the funds received. It also shows the funds being sent out along with 117 other transactions actively in use daily since 2017! I can’t see the transactions on my wallet app cause according to Bitcoindotcom it was a bug. I’ve given them all the information needed to get my funds back since it was their mess up not mine. I’ve since then got a refund for $3900 but my transactions are $7000. I’ve lost out on investments, being able to provide for my three small kids since I’m a single mother and what belongs to me period! I’ve filed a complaint with CFTC and SEC. I’ve also shared my experiences on Reddit and other public platform to only get others who have wallet issues with this company and I think it’s time more light is being shed on big name companies and not being held responsible for their mistakes