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YvonLeclerc
Posts: 1
Joined: Fri May 14, 2021 2:54 pm

Very new to this and blocked

Fri May 14, 2021 3:00 pm

Hi,

I am blocked on how to purchase coins. I'm looking for bird coin.

I purchased ETH and then transferred to exchange.bitcoin.com. After I transferred to my trading account in exchange.bitcoin.com.
I see the amount in my "estimated value".
However, my trading balance is showing zero.
I tried to purchase bird coins and keep getting insufficient funds.

Do I have to purchase BTC to trade and do something with my ETH?

I must be doing something really stupid.

Help!

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nandibear
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Posts: 2612
Joined: Sat Jan 30, 2016 7:04 am

Donate BTC of your choice to 1DYss8ztWEgcM93SJtnpfYVt6fp7cwmjBk

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Re: Very new to this and blocked

Fri May 14, 2021 5:17 pm

Hi,

I am blocked on how to purchase coins. I'm looking for bird coin.

I purchased ETH and then transferred to exchange.bitcoin.com. After I transferred to my trading account in exchange.bitcoin.com.
I see the amount in my "estimated value".
However, my trading balance is showing zero.
I tried to purchase bird coins and keep getting insufficient funds.

Do I have to purchase BTC to trade and do something with my ETH?

I must be doing something really stupid.

Help!
hey Yvon,

I don't have much experience with the Bitcoin.com Exchange.

I think (?) Bird coin is paired with only BTC and USDT.

You might (?) have to trade your ETH for BTC or USDT.

As you for your balance I'm not sure if the exchange is waiting on a certain number of on chain confirmations (for the ETH transaction you sent to the exchange) or what.

Probably best to check their support articles (if you haven't already) and then if need chat with (or email) their support team.

Here's their support articles for the Exchange:

International: https://support.bitcoin.com/en/collections/2060823-bitcoin-com-exchange-support-centre

USA: https://support.bitcoin.com/en/collections/2870135-bitcoin-com-usa-exchange-support-centre

There should also be an option to chat on those pages. If not you can email their support team at support@bitcoin.com or exchange@bitcoin.com

Please let us forum geeks know how it goes!
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