not able to see finances on bitcoin wallet, while it is there

[TheGodsRaixe&Airis]

We used service called Blockonomics which recognised finances on our bitcoin wallet after pasting the bitcoin wallet address, but "bitcoin.com wallet" do not see it, why?
We want to do a payment from our wallet and we are not able, because your wallet don't see finances there.

[bitkilo]

We used service called Blockonomics which recognised finances on our bitcoin wallet after pasting the bitcoin wallet address, but "bitcoin.com wallet" do not see it, why?
We want to do a payment from our wallet and we are not able, because your wallet don't see finances there.

Hello,
Sorry but it is very hard to understand you, i will try answer.

If you want to see a transaction you have made on the blockchain then you can do this by tapping on the wallet you sent the transaction from (BTC or BCH), select the transaction you want to see on the blockchain and then tap on "view on blockchain". This will take you to our block explorer: https://explorer.bitcoin.com/

Please have a look at our wallet FAQ page: https://walletsupport.bitcoin.com/

[TheGodsRaixe&Airis]

indeed you did not understood what we mean at all.

We did purchase bitcoins for 100 EURO's on luno.com
When we received bitcoins on www.luno.com account, and we sent it on our bitcoin.com wallet.
Transaction seems like was going very suspiciously long time over two weeks,
until we decide to use service called www.blockonomics.co and find out, that this service is able to see our finances from bitcoin.com wallet, but when we checking our bitcoin.com wallet, finances are not visible there until today, and because of that we are not able to do any transfer.

So its not a point to look how bitcoin wallet looks like or work like, but the point is:
1.or you will do something that we will be able to see those finances
2.or we want you to sent our 0.00641694 BTC back on our LUNO.COM account, and we will STOP using your service, with placing OFFICIAL REPORT OF SCAM BY BITCOIN.COM.